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Your Analog Telephone
THE INFORMATION COVERED BELOW PERTAINS TO FACULTY AND STAFF ANALOG SETS. Student phones will not have any of the features covered except for the stutter tone when a message has been left for you.
This button (used in operating features, usually to obtain a dial tone) can be located on either side of the dial pad, depending on the design of your 2500.
Message light
For indicating when a message has been left for you). (For models without a message light, your System Manager can administer your telephone so that the dial tone will stutter to indicate that a message is waiting.)
The type and location of the volume control for the tone ringer varies according to the 2500 design. As described earlier, most models have a thumb wheel or slide switch on the underside of the telephone; some models have a 2-position switch (HI-LO) located to the right of the dial pad.
A Quick Look at the Features
Here are brief descriptions of some features, including what each one does and how you might want to use it. Note: You will have the Conference, Hold, and Transfer features. In addition, you may have many of the other features listed here; your System Manager can advise you.
- Abbreviated Dialing (AD)
- Automatic Callback
- Call Forwarding - Follow Me
- Call Pickup
- Conference
- Hold
- Last Number Dialed
- Messages
- Priority
- Send All Calls
- Transfer
How to Use the Features
Many features are available for use with your 2500 telephone. Because no organization can use all of the available features, each organization must choose those that best suit its needs. After the choices have been made, the person within your organization who manages your telecommunication system must do any necessary administration. This System Manager can tell you how to use the features that have been administered for your particular telephone. The procedures that follow give instructions for using some of the more frequently used features. Features are listed alphabetically.
Special Instructions
The first time you use these procedures, you will need to customize them for yourself. Your System Manager can supply the information required.
To use a feature, you must have the handset off-hook (that is, you must pick up the handset or turn on the speakerphone if you have one) unless you are instructed to remain on-hook in the procedures. You can activate or cancel most of the features by dialing 2- or 3-digit codes. These codes are unique to your system; call your System Manager for the codes or to obtain more information.
Note: If you receive an intercept tone (high-pitched, alternating high and low tone) while attempting to use any feature, you have taken too much time to complete a step, have made a dialing error, or do not have the feature available to you. If appropriate, hang up, get dial tone, and begin at the first step.
You will often see the term flash the switch hook used in the procedures. This means to press and immediately release the button (switch hook) under the handset (receiver).
Allows you to store selected telephone numbers for quick and easy dialing. Each number can be a complete or partial telephone number, an extension number, or a trunk or feature code. There are 3 possible types of lists personal, group, and system and you can have a total of 3 lists. Numbers on a personal list are programmable by the System Administrator, numbers on group lists are programmable by the controller of the list or System Administrator, system lists are programmable only by the System Manager. Use this feature as a timesaver for dialing frequently called, lengthy, or emergency numbers. Note: Check with your System Manager for the types of lists you have and how many of each. The Voice Communications office is extension 3482 on the St. John's campus.
Automatic Callback
Sends you a special 3-burst ring tone indicating that a previously busy extension is now available. Use to avoid constant redialing when you want to speak to someone who is frequently busy on the telephone. Note: You can use this feature only for extensions, not outside numbers.
Dial Automatic Callback code *5 [recall dial tone]
Redial extension [confirmation tone]
3 Hang up (within 7 seconds)
You will receive a 3-burst priority ring when both your telephone and the called extension are idle
Note: If your call goes to coverage, you cannot activate Automatic Callback.
Note: After you activate Automatic Callback, the system monitors the called extension. That extension becomes available after the called party completes a call.
Lift handset when you hear priority ring [ring back tone]
A call is automatically placed to extension, which receives regular ringing
Note: Only one Automatic Callback call at a time can be placed, and Automatic Callback is canceled after 20 to 40 minutes if the callback call is unanswered.
To cancel Automatic Callback
Dial Automatic Callback cancel code #5 (while off-hook)
[confirmation tone]
Call Forwarding - Follow Me
Temporarily forwards all your calls to another extension or to an outside number, depending on your system. Use when you want your calls to be automatically forwarded to a telephone number of your choice.
To temporarily redirect all calls to an extension or outside number of your choice dial Call Forwarding / Follow Me code (while off-hook) *2 [dial tone]
Dial extension or number where calls will be sent [confirmation tone]
Note: You may hear a half ring for each call forwarded after you have activated this feature and hung up. Also, some telephones may have restrictions on where calls can be forwarded
To cancel Call Forwarding / Follow Me
- Dial Call Forward cancel code (while off-hook) #2 [confirmation tone]
- Hang up
- Your calls will ring at your own telephone again
Call Pickup
Lets you answer a call at your telephone for another extension in your pickup group. Use when you want to handle a call for a group member who is absent or otherwise unable to answer. Note: You can use this feature only if you and the called party have been assigned to the same pickup group by your System Manager.
- Dial Call Pickup Code (while off hook) #4
- You are connected to ringing call.
- To transfer the call back to original phones voice mail:
- Switch hook *9 Switch hook
- (transfer *9 transfer)
Conference
Allows you to add a third party to a call, so that you can conduct a 3-way conversation. (If you want to conference more than 6 parties, call your attendant for assistance.) Use to set up time-saving conferences or to spontaneously include a third party. Note: If you have both an active call and a call on hold, you must terminate one of them before you can use Conference.
To add a third party to a call:
- Flash the switch hook (present call is temporarily put on hold)
- Dial number of third party and wait for an answer (Note: You can privately discuss the call with the third part at this time; if no answer or busy, press the switch hook twice to return to the original party.)
- Flash the switch hook. All parties are now connected.
Hold
Hold puts a call in a holding state until you can return to it. While a call is on hold, you can place another call, activate another feature, answer a waiting call, or leave your telephone to do another task. Use when you have a call that you don't want to drop, but have to interrupt briefly to do something else.
To put a call on hold:
- Flash the switch hook (recall dial tone) Call is now on hold.
- DO NOT HANG UP OR CALL WILL BE DROPPED.
To return to a held call:
- Press RECALL once, or flash the switch hook twice.
LAST NUMBER REDIAL
Automatically redials the last number you dialed, either an extension or an outside number. Use to save time in redialing a busy or unanswered number.
- Code: (off hook) 159
MESSAGES
Lets you know that a caller has left a message for you when the message light goes on or your dial tone stutters. You can then follow your System Manager's local message retrieval procedures to get your message. Please refer to the Communite' page for instructions on successfully managing your voice mail.
PRIORITY CALLS
Allows you to call another extension with a distinctive 3-burst ring to indicate that your call requires immediate attention. Use when you have important or timely information for someone.
- Dial Priority Calling code (while off hook) *1
- Dial Extension
SEND ALL CALLS
Temporarily sends all your calls to the extension of a person designated to answer them when you cannot (perhaps a secretary, receptionist, or Communite'). Use when you will be away from your desk for awhile or when you do not want to be interrupted by calls.
- Dial Send All Calls code (while off hook) *3
- De-Activate Send all Calls (off hook) #3
TRANSFER
Transfers a call from your telephone to another extension or outside number. Use when your caller needs to speak further with someone else. Note: Calls from an outside number to your telephone can be transferred only to an extension, not to another outside number.
- Press Recall button or flash the switch hook.
- (Present call put on hold)
- Dial extension or number to which the call is to be transferred.
- (Remain on the line and announce call if desired; if no answer or number dialed is buy, press Recall twice or flash the switch hook twice to return to held call.)
- Press Recall button or flash the switch hook to send the call to the dialed extension.
- Hang up